Privacy Policy

Effective Date: March 17, 2026

AlaCart ("we," "us," or "our") operates the AlaCart mobile application and website (https://alacart.delivery). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Phone number (for account verification and login)
• Name and email address
• Delivery addresses
• Payment information (processed securely through Stripe)
• Profile information (if you sign in via Google or Apple)

Usage Information

We automatically collect certain information when you use the app:

• Device type, operating system, and app version
• Order history and preferences
• Interaction data (pages viewed, features used)
• Approximate location (to show nearby restaurants and calculate delivery zones)

Location Data

With your permission, we may collect precise location data to provide delivery services, estimate delivery times, and show relevant restaurants near you. You can disable location access through your device settings at any time.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and deliver food orders
• Process payments securely
• Calculate delivery fees and estimated arrival times
• Send order updates, receipts, and delivery notifications
• Provide customer support
• Personalize your experience and show relevant promotions
• Operate community features (group orders, teams, food drives)
• Improve our services and develop new features
• Detect and prevent fraud or abuse

3. How We Share Your Information

We may share your information with:

• Restaurants and vendors to fulfill your orders
• Delivery drivers to complete deliveries
• Payment processors (Stripe) to process transactions
• Service providers who assist with app operations, analytics, and customer support
• Other users in group orders or team features, limited to what is necessary for those features

We do not sell your personal information to third parties. We may disclose information if required by law or to protect the rights, safety, or property of AlaCart, our users, or the public.

4. Payment Information

All payment processing is handled by Stripe, a PCI-compliant payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes such as analytics and record-keeping.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your account information
• Opt out of promotional communications
• Disable location services through your device settings
• Request a copy of your personal data
• Request deletion of your personal data

To exercise any of these rights, please contact us at support@alacart.delivery.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Third-Party Services

Our app may contain links to or integrate with third-party services (e.g., Google Maps, Stripe, Apple Sign-In, Google Sign-In). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the app or on our website with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

AlaCart
Email: support@alacart.delivery
Website: https://alacart.delivery

Bulldawg Food · For restaurants · Terms of Service